Terms and conditions

TERMS AND CONDITIONS

DEFINITIONS

Buyer - any natural or legal person who places an order on the site

Goods and Services - any product or service, including the documents and services mentioned in the order, to be provided by the seller to the buyer.

Order - an electronic document that acts as a form of communication between the seller and the buyer, through which the seller agrees to deliver the goods and the buyer agrees to receive these goods and make payment for them.

Contract - represents the remote contract concluded between the seller and the buyer, without the simultaneous physical presence of the seller and the buyer.

GENERAL INFORMATION; ORDER PLACEMENT AND ACCEPTANCE

The notification received by the buyer by e-mail regarding the receipt of the order by the buyer has the role of information and does not imply acceptance of the order.

The contract is considered concluded between the seller and the buyer at the moment of confirmation, on a durable medium, by the seller of the acceptance of the order sent by the buyer. An unconfirmed order will have no contractual value between the parties.

The information presented on the seller's websites is informative and can be modified by the seller, without prior notice. The changes made will not have retroactive effect and will apply exclusively to orders placed after their change.

The seller has the freedom to manage the information received without having to provide justifications for this.

Opinions or addresses that contain insults or inappropriate language will be excluded from the site or ignored.

METHOD OF PAYMENT

- Payment by bank card

- Bank transfer

- Payment by bank card through

If you have chosen the payment method with the bank card, it is necessary to fill in a form with the information about your card, on a secure page.

For payments with debit/credit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and Mastercard/Maestro), the "3-D Secure" system developed by these organizations is used. The system ensures online transactions the same level of security as those made through an ATM or in the physical environment, in front of the merchant.

*All products displayed on the website include VAT!

ASSIGNMENT AND SUBCONTRACTING

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS (IPR)

If the content of the website www.lozishop.com   violates intellectual property rights, please report the possible situations to us at the address: info@tobi-shop.com

INFORMATION ON THE SITE

www.lozishop.com clearly and intelligibly provides the following information to the consumer:

- the main characteristics of the products or services sold;

- all company data (company name, address, phone, etc.)

- the total price of the products and all additional transport and delivery costs.

- methods of payment, delivery, execution and delivery date

- information regarding the right of withdrawal, the conditions, deadlines and procedures for exercising that right, in accordance with the legislation in force, as well as the standardized withdrawal form.

www.lozishop.com reserves the right to complete and modify any information on the site.

www.lozishop.com is not responsible for damages caused as a result of the site not functioning.

PAYMENT TERMS

Only one coupon or discount can be used per order. All coupons must be used at time of order; subsequent reimbursement or cash substitution is not possible. The resale of the coupon is not allowed. The price, payment method and payment term are specified in the order. The seller will issue an invoice to the buyer for the goods and services delivered, the buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

CONCILIATION PROCEDURE

Referrals for cases that require conciliation can be made by any person who considers himself wronged.

After receiving a situation, the management members will analyze the fact and ask for a supporting note from the employees.

After receiving a complaint, a report on the case is drawn up and forwarded to the general manager, who will adopt a decision on the case. This decision will be sent to the client within a maximum of 30 calendar days from the notification date. The entire conciliation procedure, until its completion, is confidential. If conciliation is reached, the case is considered closed.

RISKS AND RESPONSIBILITIES

The seller undertakes to ship the goods and services in a door-to-door courier system to the buyer through its own courier service within the Bucharest area and through external courier and fast courier services in the other localities of the country. If the order delivery deadlines cannot be met, the seller is obliged to announce how

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